Questions patients ask before booking
Practical questions about appointments, payment and logistics are answered here. Clinical questions are answered on the page for the relevant service, next to the risks and the sources.
How do I book?
Call or text 904-454-4937, email info@precisionmedicinejax.com, or use online booking.
How do I reschedule?
Call or text the office and we will find the next available time.
What does the first visit cost?
For hormone therapy, the initial evaluation is $399 and includes your consultation and initial laboratory testing. For medical weight management, it is $399 and includes your consultation, initial labs and your first medication when medically appropriate. Aesthetic, hair restoration and body contouring consultations are priced by service, and we review the plan and total cost with you before treatment begins.
What is your cancellation policy?
Cancellation, deposit and rescheduling policies are provided when you schedule your appointment. To reschedule, call or text the office at 904-454-4937.
Can my appointment be virtual?
The usual first hormone visit is in person because a lab draw is generally needed. Eligible patients located in Florida who live outside our area may be able to receive a lab kit and meet virtually, and eligible weight management visits can be virtual. Pellet therapy is always in person. Ask us and we will tell you what applies to you.
Do you see patients from outside Florida?
Care is provided under Florida licensure, so virtual visits are for patients located in Florida. Patients travel to the Jacksonville office from across the First Coast and southeast Georgia.
Do you provide gender transition hormone therapy?
No. We do not provide this treatment and we do not make a formal referral. You can call Mayo Clinic Jacksonville at 904-953-0853 and ask about the Transgender and Intersex Specialty Care Clinic.
What happens at a first appointment?
It is an evaluation. We listen to what has changed, evaluate what may be contributing, and create a treatment plan based on your goals and clinical findings. Labs are drawn in our office when needed. Some treatments can begin the same day; others need lab results or a separate treatment appointment.
Do you treat minors?
Injectables and most other aesthetic treatments are only for patients aged twenty one and over. A few skin services are open from age fourteen, with a parent or guardian's consent. We also see patients aged sixteen and over for medical weight management.
How can I pay?
Cash, all major credit and debit cards, and HSA or FSA cards.
Do you take insurance?
We do not bill insurance directly. A superbill may be provided when applicable, and HSA and FSA cards are accepted. Lab work is not billed to insurance, and we give you the price before anything is drawn.
Are memberships or packages available?
Yes. Memberships include an HRT pellet therapy membership ($199 per month from month two), a medical weight management membership ($380 per month from month two) and an aesthetics membership ($199 per month). Memberships require a minimum three-month commitment and a card on file. Treatment packages are available, with terms reviewed when you purchase. See the pricing page for details.
Do you sell gift cards?
Yes. You can buy one at the office or online. Gift cards are nonrefundable and may be applied toward eligible services or products.
Is financing available?
Monthly payment options are offered through a third party provider, under that provider's own terms. Ask at the office and we will explain how it works before you apply.
Why prepare questions before I come in?
We have limited time together, and it is hard to think of the right question while taking in something new. People often remember what they meant to ask on the drive home. Arriving with your questions gets you straight answers, including the ones that matter most: is this right for me, and what will I gain or lose?
What should I bring to my first appointment?
Every medicine you take, including anything over the counter and any supplement. A photo of the labels is fine. Any lab results from the past year, even if another clinic ordered them. Roughly when your symptoms started, and anything that makes them better or worse. What you have already tried, and what happened.
What should I ask at my appointment?
What do you think is most likely causing this? What would you need to measure first? What are my options, including waiting and monitoring? What are the side effects of each option? How and when will we know it is working? What is the full cost, including follow up appointments and labs?
Do you refer to a dermatologist if appropriate?
Yes. Suspected autoimmune or scarring hair loss is assessed by dermatology, and we will refer you.
Where are labs drawn?
In house at the office. Bring any labs from the past year, including ones another clinic ordered, and we will tell you whether they are current enough to use.
How often are labs repeated?
It depends on your treatment. For hormone therapy, our protocol is baseline labs, follow-up labs at six weeks, and then every six months. For weight management, lab monitoring is individualized to your treatment, history and previous results, and we explain your schedule when you begin care.
Why does monitoring matter so much here?
Because monitoring is how we make sure your treatment plan stays therapeutic and keeps managing your symptoms. The schedule is agreed before you start so it is not a surprise.
Where are you located?
9191 R G Skinner Pkwy, Building 901, Jacksonville, FL 32256.
What are your hours?
Monday to Thursday 8:30am to 12:00pm and 1:00pm to 4:00pm. Friday 8:30am to 1:00pm. Closed Saturday and Sunday.
Is there parking, and is the office accessible?
The office has free on-site parking and an ADA accessible entrance.
How is my information protected?
Health information is protected in the clinic and online. Our HIPAA Notice of Privacy Practices is available at the office, and the website privacy policy explains what this site collects.
Can I opt out of marketing texts or emails?
Yes. Reply STOP to a text, use the unsubscribe link in an email, or tell any member of the team.
Can I send medical details through the website?
Please do not send detailed medical information by web form or email. Call the office instead.
Start with a conversation
You do not need to know exactly what you need before you come in. Tell us what has changed and what you would like help with. Your first appointment is where we listen, evaluate the full picture, and talk through what may be contributing and what your options are.